For International Shipping Orders from Milacosmetics.net
Damaged Item Delivered
- Contact Us: Notify us within 3 days of delivery at Milacosmeticsind@gmail.com. Please include pictures of the damaged item and your order ID.
- Review Process: We will review your request within 48 working hours.
- Reverse Pick-Up: If approved, we will arrange for a reverse pick-up to collect the damaged item.
- Alternative Options: If reverse pick-up is unavailable, we will guide you through alternative options.
- Replacement or Refund: Once the item is collected, we will promptly ship a replacement (subject to availability) or process a refund.
Return and Refund Policy
- Timeframe: Products may be returned within 3 days of receiving your order.
- Condition: Products must be unused, unopened, and in their original packaging. Used or opened products cannot be returned.
- Exclusions: Certain items, such as sale items, gift cards, and personalized products, are non-returnable.